Effective Date: November 10, 2026

This Shipping Policy is established by MUEBLES DE COCINA AS MARIÑAS SL, applicable to all product orders placed through our official e-commerce website www.marinascocina.com. This document clearly outlines all rules, terms, and arrangements related to order processing, shipping methods, delivery timelines, shipping fees, and post-delivery support, to help every customer get a transparent, predictable, and pleasant shopping experience when purchasing our curated kitchen tools. All terms in this policy are formulated in full compliance with EU cross-border e-commerce logistics regulations and Spanish domestic commercial shipping standards, to fully protect the legitimate rights and interests of all customers. For any shipping-related inquiries that are not covered in this policy, you can contact our customer support team at any time via our official channels: contact email lumir@marinascocina.com, telephone +34 981 77 51 37, or postal address Calle Rúa das Mariñas 11, Bajo, 15300 Betanzos, A Coruña, Spain.

1. Order Processing Timeline

All successfully paid orders on our website will be picked up for processing within 24 working hours, excluding weekends and local public holidays in Spain. Before arranging shipment, our quality control team will conduct a secondary inspection of every ordered kitchen tool, to make sure all peeler, silicone basting brush, and small cutting board items you selected meet our official quality standards, are free of manufacturing defects, and are correctly packed with all corresponding accessories. You will receive an official order confirmation email immediately after your payment is verified, and a separate shipment notification email with full tracking information as soon as your package leaves our local warehouse. We reserve the right to delay processing for a maximum of 2 working days if there is unexpected high order volume during promotional sale periods, and we will send you a timely advance notification if any such delay occurs.

2. Shipping Coverage and Available Methods

We provide shipping services covering all member states of the European Economic Area (EEA), and selected non-EEA European countries. Customers from regions outside the covered shipping scope can contact our customer support team in advance to confirm if we can arrange customized delivery services to their location. We offer two standard shipping options for all orders:

• ‌Standard Economy Shipping‌: This is our default shipping method for all orders that do not have special delivery requirements. Packages will be handed over to our pre-vetted local last-mile delivery partners, with delivery timelines ranging from 7 to 15 working days based on your specific delivery location.
• ‌Expedited Express Shipping‌: For customers who need to receive their kitchen tools in a shorter timeline, you can select the expedited shipping option during the checkout process. All expedited packages are handled by dedicated international express couriers, with a guaranteed delivery timeline of 2 to 5 working days for all EEA destinations.

For all rural or remote non-urban delivery areas, we kindly note that the actual delivery time may be extended by 2 to 3 additional working days compared to the standard timeline for major cities.

3. Shipping Fee Rules

Our shipping fee calculation system is transparent and fully displayed to customers before you complete payment on the checkout page, with no hidden extra charges:

• For all orders with a total value of 49€ or higher, we provide free standard economy shipping across all EEA destinations, no additional shipping fee will be added to your order.
• For orders with a total value below 49€, the standard economy shipping fee is a flat rate of 4.99€ for all domestic Spanish destinations, and 7.99€ for other EEA countries.
• The expedited express shipping fee is calculated according to your delivery location, and will be automatically displayed on the checkout page once you input your full delivery address. The flat expedited shipping rate starts from 9.99€ for domestic Spanish orders, and from 14.99€ for other EEA destinations.

Please note that for deliveries to non-EEA European countries, customers are responsible for paying any applicable local import duties, value-added taxes, or customs clearance fees that may be required by the destination country’s local regulations. We will send you a pre-purchase notification to inform you of any potential extra customs costs if your delivery address is located outside the EEA.

4. Delivery and Tracking Arrangements

Once your package is dispatched from our warehouse, you will receive a shipment notification email that includes a unique tracking number and a direct link to the courier’s official tracking page. You can check the real-time location and delivery status of your order at any time through this link, without needing to create an extra account on the courier website.

Our delivery partners will make at least 3 separate delivery attempts at your provided shipping address if no one is available to sign for the package at the first attempt. After all failed attempts, the package will be sent to the nearest local pickup point, and the courier will leave a physical notification card at your address with the pickup location and valid pickup window. Customers are required to collect their package within 7 calendar days after it arrives at the pickup point. If you fail to collect your package within this window, it will be returned to our warehouse, and you will be required to cover the return shipping cost and a re-delivery fee if you still need us to resend the order to you.

It is the customer’s responsibility to make sure the provided delivery address, contact phone number, and recipient name are complete and accurate when placing the order. We will not be liable for any lost or misdelivered packages caused by incorrect or incomplete address information you submitted during checkout. If you need to modify your delivery address after completing the order, please contact our customer support team as soon as possible before your order is dispatched, and we will help you update the information free of charge. We are not able to modify delivery addresses for packages that have already left our warehouse.

5. Damaged or Lost Package Support

In the very rare situation that your package is confirmed to be completely lost during transit, we will fully compensate you for the total value of your order, either by processing a full refund to your original payment method after verification, or arranging a full re-shipment of your ordered products for free, according to your preference. For packages that arrive at your address with obvious outer packaging damage, please do not sign for the package before conducting an on-site inspection, and contact our support team immediately to take photos of the damaged packaging and potential damaged products. We will arrange a free replacement or full refund for any confirmed shipping-caused product damage within 3 working days after you submit the relevant proof materials.

If you encounter any unexpected delays that exceed the maximum guaranteed delivery timeline listed in this policy, you can contact our customer support team with your order number, and we will arrange a dedicated logistics staff to track your package status within 24 hours, and provide you with a full update and appropriate solution. All services covered in this shipping policy will be strictly implemented for every order placed on www.marinascocina.com from the effective date of November 10, 2026.