Effective Date: November 10, 2026

This Refund and Returns Policy applies to all purchases made through the official e-commerce website of MUEBLES DE COCINA AS MARIÑAS SL, www.marinascocina.com. This policy clearly defines the terms, conditions, and valid procedures for product returns and related requests, to protect the legitimate rights and interests of both our customers and our business, in full compliance with applicable Spanish consumer protection regulations and EU consumer rights directives. All operations related to returns and requests are strictly implemented under the core rule that ‌standalone partial or full refunds without corresponding product return are not permitted under any circumstances‌, which is clearly stated and emphasized throughout this document.

1. Eligibility Window for Return Requests

You are entitled to submit a valid return request within 30 calendar days from the date you successfully receive your ordered kitchen tool products from us. To submit a return request, you can contact our customer support team through the official contact channels listed below:

• Official Contact Email: lumir@marinascocina.com
• Customer Service Telephone: +34 981 77 51 37
• Physical Office Address: Calle Rúa das Mariñas 11, Bajo, 15300 Betanzos, A Coruña, Spain

All return requests must be submitted within the 30-day window. Any request submitted after the 30-day period will not be accepted, unless the product you received has confirmed manufacturing defects that are impossible to detect upon initial unboxing. We will send you an official written confirmation of your approved return request within 2 working days after we review and verify the validity of your submission.

2. Core Non-Standalone Refund Rule

We explicitly emphasize that ‌no full or partial standalone refund that is not attached to a complete product return application is permitted under any circumstances‌. We will never process any refund request where you keep the ordered product in your possession while asking for all or part of the purchase price back. This rule applies to all order scenarios, including but not limited to cases where you claim partial product dissatisfaction, no longer need the product, selected the wrong product model during checkout, or encountered minor non-functional appearance issues that do not affect normal use of the kitchen tool.

The only exception to this rule is the extremely rare situation where the product you received has irreparable, confirmed manufacturing defects, and we are unable to arrange a free exact replacement for you within 15 working days after you return the defective item to our warehouse. Even in this specific scenario, the full refund will only be initiated after we have received and inspected the returned defective product, and you have confirmed that you do not wish to wait for restocking of the replacement item. No pre-return standalone refund will ever be processed in this case.

3. Returned Product Condition Requirements

To qualify for an approved return, the product you send back to us must meet all the following requirements:

• The product must be in its original unmodified condition, with no signs of heavy use, scratches from long-term use, damage caused by improper operation after unboxing, or altered structure.
• All original factory packaging, attached user manuals, accessory parts, and free gifts included in your original order package must be returned together with the main product. Missing accessories or packaging may lead to a reasonable deduction from your final refund amount, calculated based on the actual market value of the missing items.
• The product must not show any traces of being installed, assembled, or used for food preparation, heating, or cutting operations. Used silicone brushes, cutting boards, or peelers that have come into contact with food materials do not meet the hygiene requirements for resale, and will not be accepted for return.

Our warehouse team will conduct a full, strict inspection of all returned items within 3 working days after we receive your package. If your returned item does not meet the above condition requirements, we will send you a detailed notification, and will arrange to ship the product back to you at our cost if you do not agree to the adjusted refund amount after our verification.

4. Return Shipping and Cost Arrangement

• If the return is caused by our confirmed fault, including you receiving the wrong product model, a product with obvious manufacturing quality defect that affects normal use, or a product that is damaged during the shipping process, we will cover 100% of the return shipping cost. We will send you a pre-paid shipping label after your return request is approved, so you do not need to pay any extra fees when sending the item back.
• If you submit a return request for personal reasons, such as you changing your mind after receiving the product, selecting the wrong size or style, or finding the product does not match your personal expected usage scenario, you will be fully responsible for covering the return shipping cost. The original shipping fee you paid for the initial order delivery is non-refundable in this scenario.
• We strongly recommend you choose a trackable, insured shipping method when sending back return items, to avoid the risk of lost packages during transit. We will not process any refund for return items that are lost in transit before they arrive at our warehouse.

5. Refund Processing Procedures

After our warehouse team completes the inspection of your returned item and confirms it meets all return eligibility requirements, we will process your corresponding refund within 7 working days. The refund will be sent back to the original payment method you used when placing the order on our website. The actual arrival time of the refund varies depending on the processing speed of your payment service provider, which usually takes 3 to 10 additional working days after we initiate the refund transfer.

For all eligible exchange requests, where you request to swap the original product for a different kitchen tool model from our catalog instead of getting a refund, we will arrange the shipment of the new replacement item within 3 working days after we confirm the returned original item meets the inspection standards. We do not charge any extra restocking fee for eligible returns and exchanges, except for the situations where you return items with missing parts or damaged packaging.

6. Non-Returnable Items

The following categories of items are not eligible for return, to comply with public hygiene requirements and product safety regulations:

• Custom engraved or personalized kitchen tools that are custom produced according to your exclusive requirements, which can not be resold to other customers.
• Opened silicone basting brushes and food contact cutting boards that have been used for any food preparation operations after unboxing.
• Items marked on the product detail page as final sale, which are sold at a special discount for clearance purposes.

If you have any questions, inquiries, or concerns about any terms of this Refund and Returns Policy, you can contact our customer support team at any time, and we will respond to your request within 2 working days. All terms of this policy are binding for all purchases completed on www.marinascocina.com after the effective date November 10, 2026.